Privacy Policy
Information we collect
Customers: name, mobile/WhatsApp number, pickup and drop details, travel date and time, and any requirements you share. Driver partners: identity, licence and vehicle details and documents needed for verification.
How we use it
To confirm and operate trips, assign drivers, communicate about bookings and verify driver partners.
Trip details and driver profile links
After a driver is assigned, the customer receives a private, unguessable link showing only the driver's name, photo, contact number, vehicle and pickup details. Links expire after the trip and are revoked if the trip is cancelled or reassigned. Customer contact details are shared with the assigned driver only after the driver accepts the trip.
Storage and security
Driver documents are encrypted and stored privately; only authorised administrators and the driver can view them. Erased documents become permanently unreadable, although encrypted data may remain with our storage provider.
Communication
We may contact you by phone or WhatsApp about your booking. WhatsApp messages are sent through the official WhatsApp Business Platform when enabled.
Your rights
You may request access, correction or deletion of your personal data, subject to legal retention obligations, under the Digital Personal Data Protection Act, 2023. Contact us using the details on this website.
Retention
[Retention period to be configured by admin]